terms and conditions
Bookings
All rates are quoted and presented in U.S. Dollars (USD), the prices are per person and include VAT and all other taxes. There are several methods of payment :
All rates are quoted and presented in U.S. Dollars (USD), the prices are per person and include VAT and all other taxes. There are several methods of payment :
- Online booking: Paypal, Bank transfer for accounts in Germany and Austria (EUR) and also in Nicaragua (USD).
- Directly to the tour company before the tour begins: Cash payments only in U.S. Dollars (USD) or Córdobas (NIO).
Cancellations
All cancellations must come to VolcanoBoarding.net in written form, via email, to the address volcanoboarding@outlook.com.
VolcanoBoarding.net reserves the right to change or cancel bookings in accordance with operating requirements or circumstances beyond its control, such as unfavorable weather or outside conditions, equipment malfunction, natural hazards or any other similar events. If the tour is cancelled by VolcanoBoarding.net due to any of these reasons, you will be entitled to either a full refund or change your booking to another date and/or departure without having to pay any change fee.
Liability and insurance
PLEASE NOTE: The safety of our clients is the number one priority on each and every tour. However, customers are advised that the tour and its activities are undertaken entirely at their own risk. Volcano Tours, as in all outdoor activities, holds inherent risks, dangers and hazards. Extensive safety procedures are followed at all stages of the tour. Participants are advised to follow the directions from the guides at all times. The tour and all its activities are undertaken entirely at the participants own risk. VolcanoBoarding.net holds no responsibility towards them should an accident occur during the tour that can be traced to their own actions, actions of other participants on the tour or factors outside of human control.
All tours can be changed or cancelled at any moment during the tour to assure the safety of customers/employees. VolcanoBoarding.net disclaims responsibility for any loss, damages, accidents, sickness or changes in schedule caused by weather, strikes or any other irregularity outside the company´s control and for expenses due to any of these reasons. All such losses and expenses are the personal liability of the traveler.
We advise all our customers to have valid travel insurance. This insurance should have a comprehensive travel insurance policy that includes health coverage, personal accident and liability, air ambulance and repatriation expenses in case of emergency.
PLEASE NOTE: The safety of our clients is the number one priority on each and every tour. However, customers are advised that the tour and its activities are undertaken entirely at their own risk. Volcano Tours, as in all outdoor activities, holds inherent risks, dangers and hazards. Extensive safety procedures are followed at all stages of the tour. Participants are advised to follow the directions from the guides at all times. The tour and all its activities are undertaken entirely at the participants own risk. VolcanoBoarding.net holds no responsibility towards them should an accident occur during the tour that can be traced to their own actions, actions of other participants on the tour or factors outside of human control.
All tours can be changed or cancelled at any moment during the tour to assure the safety of customers/employees. VolcanoBoarding.net disclaims responsibility for any loss, damages, accidents, sickness or changes in schedule caused by weather, strikes or any other irregularity outside the company´s control and for expenses due to any of these reasons. All such losses and expenses are the personal liability of the traveler.
We advise all our customers to have valid travel insurance. This insurance should have a comprehensive travel insurance policy that includes health coverage, personal accident and liability, air ambulance and repatriation expenses in case of emergency.
No shows
There will be no refunds for missed services or no shows. If the client does not show up for a trip or arrives after the trip has departed, no refunds will be given.
Special Requests
We do our best to honor special requests. All special requests must be verified and a response will be sent to you via email on the status of the request. If we are unable to fulfill your request you will receive the reason via email. All approved requests will require written correspondence from VolcanoBoarding.net
Travel documents
All customers must be in possession of a valid ID or a photocopy of same, including a copy of the entry stamp.
Pick up times
We do our best to run things as smoothly as possible, and we do offer approximate pick up times. On pick-up we hope that we will be allowed a reasonable amount of time (about 20 minutes on either side) for normal fluctuations in traffic, weather, and other minor delays. Of course, if you are waiting at the prearranged pick up point, have provided us with clear and unambiguous instructions on how to find you, and we fail to pick you up, you are entitled to a full refund.
Privacy policy
At VolcanoBoarding.net, we strongly believe in protecting customer privacy. That's why we only ask you for information related to the services we provide. We never sell, rent, share, trade or give away any of your personal information to anyone. Upon providing your email address, you are consenting to receive hike schedules and newsletters, which you can opt out of at any time. All medical information is considered strictly confidential and will only be shared with the trip leaders and medical personnel. This data will be destroyed one month after trip departure, by VolcanoBoarding.net, however local hospital policy may differ.
